FAQs

Citrus Twist Kits is a monthly scrapbook kit club. Each kit is lovingly designed and packed. We mix Citrus Twist exclusives with on-trend market favorites in ready-to-use kits to celebrate your stories. Our customers are at the heart of our business.

What are the reasons I should subscribe to Citrus Twist Kits?

• Your subscription kit is discounted.
• Citrus Twist Kits kit subscribers can purchase add-on kits, digital files and extra shop items for a 15% discount and you get free shipping for any extras when we ship these extras bundled with your monthly kit. (This discount applies to our Kit Subscribers and does not apply to our Stamp-only subscribers since Stamp-only subscribers enjoy free shipping on their stamps.)
• Kit subscribers have access to free exclusive digital (printable and cut files) every month.
• When you subscribe you will receive a welcome email that provides the details of your subscriptions.

[ all prices on our FAQ page are in USD ]

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How do Citrus Twist Kit subscriptions work?

When you sign up for Citrus Twist Kits you will receive the Scrapbooking, Pocket Life, or GraceBox kit each month at a discounted price with a 3-month commitment. After 3-months you can cancel your subscription. If you choose to continue getting your kits you do not need to do anything.

• Scrapbooking Kit - $29.95 + shipping
• Pocket Life Kit - $25.45 + shipping
• GraceBox Kit - $21.95 + shipping

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What are your shipping prices?

NOTE: If you order or subscribe to any two kits your shipping will be: U.S. $8.00, Canadian $15.20, International $22.25.

If you purchase a single kit your shipping will be:

• Scrapbooking Kit - U.S. $8.00, Canadian $15.20, International $22.25
• Pocket Life Kit - U.S. $7.15, Canadian $7.50, International $13.20 (Shipping will appear in your cart as $15.20 [ for Canada] or $22.25 [for international]. Please contact us at citrustwistkits@gmail.com to request a personalized shipping discount code to reduce your shipping to $7.50 Canada, $13.20 International.)
• GraceBox Kit - U.S. $7.15, Canadian $7.50, International $13.20 (Shipping will appear in your cart as $15.20 [ for Canada] or $22.25 [for international]. Please contact us at citrustwistkits@gmail.com to request a personalized shipping discount code to reduce your shipping to $7.50 Canada, $13.20 International.)

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Are you ready to subscribe?

Simply login and add the subscription kits you would like to subscribe to to your shopping cart and check out.

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Can I order a single kit without subscribing?

Yes.

• Scrapbook Kit. One time purchase is $34.95 + shipping.
• Pocket Life Kit. One time purchase is $29.95 + shipping.
• GraceBox Kit. One time purchase is $26.95 + shipping.
• This is Life 4x6 Stamp. One time purchase is $16.00 (free shipping). 6-month subscription is $13.00 (free shipping) per month.
• Traveler's Notebook 3x4 Stamp. One time purchase is $8.00 (free shipping). 6-month subscription is $6.85 (free shipping) per month.
• Stamp Add-On. One time purchase is $5.00 (free shipping). 6-month subscription is $4.25 (free shipping) per month.

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How is shipping calculated if I don't purchase a subscription-type kit?

We will pack and weigh your order and send you an invoice via Paypal for your actual shipping cost.

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When will I be billed for my kit?

Your card will be charged at the subscription rate + shipping at the time of subscription and on the 1st of each month thereafter for that month's kit.

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 When does my kit ship?

Shipping starts on the 4th of the month and takes just a few days to get all of the kits out the door. You'll also receive a shipping notice with tracking information.

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What is your cancellation policy?

If for any reason you need to cancel your subscription, please send an email with 'cancellation' in the subject line, to hello@citrustwistkits.com. The cancellation will be scheduled for 30 days from the date your email is sent.

Please note: If the next auto bill date of the 1st falls within that 30-day time frame you will be billed and receive one last kit. We do auto-renewal on subscriptions so you'll need to contact us when you wish to end your subscription.

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Will my subscription automatically renew?

Yes. You will continue to receive your kits after your subscription term ends. You need to email us to stop your automatic renewal 30 days prior to your next billing. Email hello@citrustwistkits.com with “cancellation” in the subject line.

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I can't find the answer to my question.

If you don't see the answer to your question, reach out to us at hello@citrustwistkits.com and we'll be happy to help!

When are kit sneaks & reveal?

On the last day of each month you will receive our email Newsletter with pictures of the coming month's kits. Full reveal is on the 1st each month.

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When will Citrus Twist ship my subscription?

Kits begin shipping on the 4th each month. We generally complete shipping within 4-5 business days.

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Do you offer bundled shipping for your subscribers?

Yes. We offer bundled shipping for our kit subscribers. Place your order on or before the 3rd of the month if you’d like your order to ship bundled with your kit. NOTE: If your order comes in after your kit has shipped we will hold it to ship bundled with your next outgoing kit.

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Do you have an online community?

Citrus Twist’s online Community is on Facebook as Citrus Twist Kits Fan Page. This is a friendly community filled with shares, early sneaks, announcements and more.

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Why should I subscribe?

As a kit subscriber you receive a discount on your monthly kit. After 12 consecutive months of subscribing your 13th kit is free (you pay just shipping on your free kit). Our kit subscribers get 15% off all add-on kit, digital and shop orders. (Your subscription kit already has the discount built in.)

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How do I get my free 13th kit?

To receive your free 13th kit you will need to email prior to the 1st of the month your free kit billing occurs in at   hello@citrustwistkits.com with “send my free kit” in the subject line. Once we receive your email we'll set the following month's kit to bill free (shipping will still be charged).

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What do I get if I refer a friend?

You will get a $5 gift certificate for each friend who signs up for a Scrapbooking, Pocket Life or GraceBox subscription. To receive your gift certificate have your friend mention your name in the comments section at checkout when they order their kit subscription.

We would love to see your creations using your Citrus Twist kits!
Tag us @citrustwistkits on Instagram and use #citrustwistkits.

 

Shipping Costs

We charge flat rate shipping for our kit subscribers. All kits ship via USPS.

• Scrapbook Kit. United States $8.00/month. Canada $15.20/month. International $22.25/month.
   
• Pocket Life Kit. United States $7.15/month. Canada $7.50*/month. International $13.20*/month.
  Use the following codes at checkout:
  - U.S.-only subscribers: USPLGBSHIPDISCOUNT.
  - Canada-only subscribers: CANPLGBSHIPDISCOUNT.
  - International-only subscribers: INTLPLGBSHIPDISCOUNT

• GraceBox Kit. United States $7.15/month. Canada $7.50*/month. International $13.20*/month.
  Use the following codes at checkout:
  - U.S.-only subscribers: USPLGBSHIPDISCOUNT.
  - Canada-only subscribers: CANPLGBSHIPDISCOUNT.
  - International-only subscribers: INTLPLGBSHIPDISCOUNT

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If I live in the U.S. can I save money on shipping using economy USPS first class mail?  

Yes. If you are a Pocket life or GraceBox subscriber you can choose economy shipping for $3.95/month. If you are interested in this option, please email us at hello@citrustwistkits.com with “economy shipping” in the subject line for your personalized discount shipping code.

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Do Citrus Twist Kits-brand stamps ship free?

Yes. We offer free world-wide shipping on Citrus Twist Kits-brand stamps.

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Kit and Shop orders.

All shop and subscription orders are final. We do our best to provide photos of our products to help you in your purchase decisions.

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How does International and Canada shipping work?

When you subscribe to a Pocket Life kit your shipping will be $13.20* international and $7.50* Canada.
When you subscribe to a GraceBox kit your shipping will be $13.20* international and $7.50* Canada.
When you subscribe to a Scrapbooking kit your shipping will be $22.25 international and $15.20 Canada.
When you subscribe to two or more kits your shipping will be $22.25 international and $15.20 Canada.

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How is shipping calculated on non-Kit Subscription orders if I am not a Kit Subscriber?

Shipping is billed separately through PayPal based on the size and weight of your package once your order is packed. We are happy to provide a shipping estimate in advance. Email us at hello@citrustwistkits.com with “shipping estimate” in the subject line.

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What do I do if my Kit arrives damaged?

Citrus Twist packs our kits with care. If your kit arrives damaged please email us within 7 days of receipt at hello@citrustwistkits.com with “damaged kit” in the subject line.

What forms of payment do you accept?

We accept payment by Visa or MasterCard credit or debit cards. To subscribe via Paypal, please email hello@citrustwistkits.com with “paypal subscription” in the subject line to request your invoice.

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How do I update my billing or shipping information?

If you need to change your billing information you can use the link in your monthly kit receipt to make the update. If you change your shipping address, be sure to email us at hello@citrustwistkits.com with “update shipping information” in the subject line so we can can make sure your kit makes it to the right address.

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Will I be billed automatically each month for my kit?

Your recurring kit or stamp subscription will automatically bill on the 1st each month. Your initial first kit will bill immediately at the time of purchase.