FAQs

We are a small family-owned and run company and our customers are at the heart of our business.

[ all prices on our FAQ page are in USD ]

Will the Life Crafted fit my style of scrapbooking?

• Project Life - Yes. Our products are perfectly suited for PL documenting.
• Scrapbooking - Yes. Our products are perfectly suited for scrapbooking.
• Traveler's Notebook-Style - Yes. Our products are perfect for TN-style documenting.
• Mini Album-Style - Yes. Our products are perfect for mini albums.

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What are your shipping prices?

Our website is set up for flat rate shipping.

• U.S. $8.95
• Canadian $15.95
• International $19.95

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Are you ready to purchase?

Simply Create an Account on our website and make your purchases.

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How is shipping calculated?

Our website is set up for flat rate shipping. Shipping will appear in your cart at the time of check-out. (Note: On international and Canadian orders that include albums you can only include up to two albums per order.)

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When will my order ship?

Note: Any International and Canadian orders with albums will ship during our next BULK international shipping period that generally occurs between the 4th and the 10th of each month. We do this to continue affordable international shipping on our albums. Please have your international order placed no later than the 3rd of the month to ship in that month's international bulk shipping.

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I can't find the answer to my question.

If you don't see the answer to your question, reach out to us at hello@citrustwistkits.com and we'll be happy to help!

When are sneaks & reveal?

On the last day of each month you can receive our email Newsletter with pictures of the coming month's new products and Add-on Kits. Full reveal begins at 8 p.m. PST on the last day of each month.

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Do you have an online community?

Citrus Twist’s online Community is on Facebook as Citrus Twist Kits Fan Page. This is a friendly community filled with shares, early sneaks, announcements and more.

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Do you accept returns?

No. We do our best to photograph and describe our products and do not accept returns.

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We would love to see your creations using your Citrus Twist products!
Tag us @citrustwistkits on Instagram and use #citrustwistkits.

 

Shipping Costs

We charge flat rate shipping for domestic and international customers. All kits ship via USPS or DHL/USPS.

• United States $8.95
• Canada $15.95
• International $19.95

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If I live in the U.S. can I save money on shipping using economy USPS first class mail?  

Yes. Economy shipping is not available on our Life Crafted albums or on orders exceeding 15.9 ounces. Leave a message in comments when you check out if you are just ordering a few light items and would like economy shipping.

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Do Citrus Twist Kits-brand stamps ship free?

Yes. We offer free world-wide shipping on Citrus Twist Kits-brand stamps.

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Album and Shop orders.

All shop orders are final. We do our best to provide photos of our products to help you in your purchase decisions.

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How is shipping calculated?

Our website is set up for flat rate shipping. Stamp-only orders do ship world-wide with free shipping.

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What do I do if my Order arrives damaged?

Citrus Twist packs our product with care. If your order arrives damaged please email us within 7 days of receipt at hello@citrustwistkits.com with “damaged product” in the subject line and provide photos of the damage.

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What do I do if my Order does not arrive after it has shipped?

Please notify us within 45 days of the shipping date if your order does not arrive so we can start a search for your product and replace if necessary.

What forms of payment do you accept?

We accept payment by credit or debit cards, Apple Pay and PayPal.