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United Kingdom customers please contact Citrust Twist via email for information on placing orders-Minimum order amount is $180.00 plus shipping
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    Citrus Twist is a paper crafting shop that features the Life Crafted products: embellishments, stamps, albums and more, designed to help you document your stories in your way. Our products are lovingly designed and packed. Our talented Creative Team shares the many different ways our products can be used, from Project Life to traveler's notebooks to scrapbooking. We also offer an occasional 12" x 12" scrapbooking kit add-on filled with on-trend market favorites in a ready-to-use kit to celebrate your stories.

    We are a small family-owned and run company and our customers are at the heart of our business.

      [ all prices on our FAQ page are in USD ]

      Will the Life Crafted fit my style of scrapbooking?

      • Project Life - Yes. Our products are perfectly suited for PL documenting.
      • Scrapbooking - Yes. Our products are perfectly suited for scrapbooking.
      • Traveler's Notebook-Style - Yes. Our products are perfect for TN-style documenting.
      • Mini Album-Style - Yes. Our products are perfect for mini albums.

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        What are your shipping prices?

        Our website is set up for flat rate shipping.

        • U.S. $8.95
        • Canadian $15.95
        • International $19.95
        • UK shipping is charged at actual rate, minimum of $180 purchase required, shipping invoiced separately.  See below or  contact via email for additional information.  

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        Are you ready to purchase?

        Simply Create an Account on our website and make your purchases.

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        How is shipping calculated?

        Our website is set up for flat rate shipping. Shipping will appear in your cart at the time of check-out. (Note: On international and Canadian orders that include albums you can only include up to two albums per order.  See exceptions for UK orders below.)

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        When will my order ship?
        US Domestic Orders:  We fulfill most orders within 1 to 3 business days.  We fulfill orders Monday through Friday and are closed on Saturday and Sundays.  Fulfillment during sales and promotional periods may take additional time.  


        International/Canadian Orders:  Any International and Canadian orders will ship during our next BULK international shipping period that generally occurs between the 4th and the 10th of each month. We do this to offer affordable international shipping on our products. Please have your international order placed no later than the 3rd of the month to ship in that month's international bulk shipping. 

        International shipments may be charged additional taxes, custom's fees or brokerage fees upon delivery.  Please check with your local customs office for more information.  Theses fees are the customer's responsibility.  We do not collect VAT at the time of purchase.  

        United Kingdom Orders: We have had many requests to open up our shop to our UK family once again.  Current VAT collection laws allow us to ship orders to the UK that have a minimum dollar amount of 135 pound sterling (approximately $180 in USD) plus the actual cost of shipping, without collecting VAT in advance.  The 2 album limit does not apply to UK orders as actual shipping costs will be invoiced.  Please keep in mind that additional albums will add to the weight and size of the box needed and will increase shipping costs. 

        We use DHL for International orders and we bulk ship once per month between the 4th and the 10th.  If an order is needed sooner, please contact us and we will work with you to expedite your order. 

        Additional taxes, custom's fees or brokerage fees may be charged and are due to the shipping agent upon delivery.  Because of these limitations and exceptions, UK orders must be placed through email.  Please contact Citrus Twist at citrustwistlifecrafted@gmail.com for information on placing an order.   

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        I can't find the answer to my question.

        If you don't see the answer to your question, reach out to us at  hello@citrustwistkits.com and we'll be happy to help!


        When are sneaks & reveal?

        On the last day of each month you can receive our email Newsletter with pictures of the coming month's new products, Albums, Add-on Kits and special promotions. Full reveal begins at 8 p.m. PST on the last day of each month.

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        Do you have an online community?

        Citrus Twist’s online Community is on Facebook as Citrus Twist Kits Fan Page. This is a friendly community filled with shares, early sneaks, announcements and more.  Look for inspiration on our blog, Instagram and Facebook group pages.  

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        Do you accept returns?

        No. We do our best to photograph and describe our products and do not accept returns.

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        Shipping Costs

        We charge flat rate shipping for domestic and international customers. All orders ship via USPS, UPS or DHL/USPS.

        • United States $8.95
        • Canada $15.95
        • International $19.95
        • UK - fee invoiced based on weight, size, and destination of order

        Due to increasing rates in shipping we have limits on the total number of albums you can purchase per order.  For all U.S. domestic orders, this limit is 6 Life Crafted Original albums per order or 4 Life Crafted 6x8 albums per order, if you are ordering both sizes, please limit your order to 4 albums total or contact us for additional shipping costs.  If you wish to purchase more than these maximums, you can place an additional order or contact us by email and we will work with you to find economical shipping and invoice you for the difference.  

        All International and Canadian orders have 2-album limit per order.   UK orders do not have a limit on album purchases. 

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        If I live in the U.S. can I save money on shipping using economy USPS first class mail?  

        Yes. Economy shipping is not available on our Life Crafted Original or 6x8 albums or on orders exceeding 15.9 ounces. Leave a message in comments when you check out if you are just ordering a few light items and would like economy shipping.

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        Do Citrus Twist Kits-brand stamps ship free?

        Yes. We offer free world-wide shipping on Citrus Twist Kits-brand stamps.   Note: Free shipping does not apply for stamps on sale.  

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        Album and Shop orders.

        All shop orders are final. We do our best to provide photos of our products to help you in your purchase decisions.

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        How is shipping calculated?

        Our website is set up for flat rate shipping. Stamp-only orders do ship world-wide with free shipping.  Please see above for limits on album purchases. 

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        What do I do if my Order arrives damaged?

        As much as we wish we could ensure each package is delivered timely and without damage, this just isn't possible.  Citrus Twist packs our product with care.  Once your product leaves our shipping facility, we are not responsible for delays, damaged packages and/or missing items that occur as a result of shipping.  For damaged resulting from shipping we can provide you with contact information for our shipping partners, it becomes your responsibility to contact USPS, DHL and/or UPS for resolution.  Refunds from Citrus Kits will not be issued for products damaged by shipping.

        If your order arrives damaged or missing an item not resulting from shipping, you can email us within 7 days of receipt at hello@citrustwistkits.com with “damaged/missing product” in the subject line, please provide photos of the damage or details of the missing item.  We are happy to work with you to find a resolution.  

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        What do I do if my Order does not arrive after it has shipped?

        Please notify us within 60 days of the shipping date if your order does not arrive.  We can assist you with contacting our shipping partners to locate your package, it is your responsibility to follow up with USPS, UPS, DHL or your local service provider to resolve lost packages.  Refunds for lost packages will not be issued.  

        What forms of payment do you accept?

        We accept Visa, MasterCards, American Express, Discover, Apple Pay, Google Pay and PayPal.

         

        We would love to see your creations using your Citrus Twist products!
        Tag us @citrustwistkits on Instagram and use #citrustwistkits.