Frequently Asked Questions

Citrus Twist is a paper crafting shop that features the Life Crafted products: embellishments, stamps, albums and more, designed to help you document your stories in your way. Our products are lovingly designed and packed. Our talented Creative Team shares the many different ways our products can be used, from Project Life to traveler's notebooks to scrapbooking. We also offer an occasional 12" x 12" scrapbooking kit add-on filled with on-trend market favorites in a ready-to-use kit to celebrate your stories.

We are a small family-owned and run company and our customers are at the heart of our business.

[ all prices on our FAQ page are in USD ]

Will the Life Crafted fit my style of scrapbooking?

Project Life - Yes. Our products are perfectly suited for PL documenting.
Scrapbooking - Yes. Our products are perfectly suited for scrapbooking.
Traveler's Notebook-Style - Yes. Our products are perfect for TN-style documenting.
Mini Album-Style - Yes. Our products are perfect for mini albums.

_____________

What are your shipping prices?

Our website is set up for flat rate shipping for domestic US customers and weight based shipping for International and Canadian customers.

U.S. $7.95 for packages less than 1 pound.
U.S. $10.95 flat rate for packages 1 to 5 pounds
U.S 12.95 for packages 5.01 to 10 pounds
U.S packages are shipped via UPS or USPS.
International customers will be given options at checkout to choose shipping rates from DHL, UPS and USPS. Pleases note that additional Customs, VAT and brokerage fees may apply and will be payable to the carrier at the time of delivery. If you are shipping via UPS we recommend that you sign up for notifications from UPS as they will attempt delivery 3 times before returning or discarding the package.
Due to recent VAT collection requirements, we are currently unable to ship to the United Kingdom.

_____________

Are you ready to purchase?

Simply Create an Account on our website and make your purchases.

_____________

Is there a limit on the number of albums I can purchase in one order?

Yes - Due to increasing rates in shipping we have limits on the total number of albums you can purchase per order. For all U.S. domestic orders, this limit is 6 Life Crafted Original albums per order or 6 Life Crafted 6x8 albums per order, if you are ordering both sizes, please limit your order to 6 albums total or contact us for additional shipping costs. If you wish to purchase more than these maximums, you can place an additional order or contact us by email and we will work with you to find economical shipping and invoice you for the difference.

International and Canadian orders are now based on weight and distance, though we don't have a set limit on the number of albums, UPS and USPS do have maximum weight and package size limits.

____________

Payments

What forms of payment do you accept?

We accept Visa, MasterCards, American Express, Discover, Apple Pay, Google Pay and PayPal.

_____________

When will my order ship?

All Orders: We fulfill most orders within 1 to 3 business days. We fulfill orders Monday through Friday and are closed on Saturday and Sundays. Fulfillment during sales and promotional periods may take additional time.

International/Canadian Orders: International orders will ship within 1 to 3 business days, Monday through Friday PST. Orders placed during sales events may take an additional week to fulfill. If you need product faster, please email us with any questions at citrustwistlifecrafted@gmail.com

International shipments may be charged additional taxes, custom's fees or brokerage fees upon delivery. Please check with your local customs office for more information. These fees are the customer's responsibility. We do not collect VAT or brokerage fees at the time of purchase.

United Kingdom Orders: Current VAT collection laws make it very difficult for small businesses to comply with the requirements necessary for UK shipping. We are unable to process orders to the UK at this time.

_____________

I can't find the answer to my question.

If you don't see the answer to your question, reach out to us at citrustwistlifecrafted@gmail.com and we'll be happy to help!

General

When are sneaks & reveal?

On the last day of each month you can receive our email Newsletter with pictures of the coming month's new products, Albums, Add-on Kits and special promotions.

_____________

Do you have an online community?

Citrus Twist’s online Community is on Facebook as Citrus Twist Kits Fan Page. This is a friendly community filled with shares, early sneaks, announcements and more. Look for additional inspiration on our blog, Instagram and Facebook group pages.

_____________

Do you accept returns?

We do our best to photograph and describe our products so that you can make an informed decision when you place your order. We will work with you to resolve the following concerns:

My order was fulfilled incorrectly, was missing items or I received the wrong items. We do our best to ensure every order is processed accurately, occasionally mistakes do happen. If you receive your order and find that it is missing items, or is damaged, please contact us via email at citrustwistlifecrafted@gmail.com within 7 days with "damaged/missing product" in the subject line. If your product is damaged in transit, do no throw away the packaging. Please provide photos of the damaged box, damaged products or details of the missing item. We are happy to work with you to find a resolution.

I ordered the wrong color/size or item. Contact us immediately if you notice it after placing the order but before it is shipped, we will gladly make adjustments needed to insure you receive the items you need.

If you have already received your order, we will exchange the product for a similar item or issue a Citrus Twist credit for the amount of the item. Contact us by email within 14 days of receiving your order at citrustwistlifecrafted@gmail.com. Please note that the customer is responsible for any shipping charges for returning any items. All returned items must be received in a re-sellable condition.

I ordered digital items by mistake. Digital items are not eligible for refunds as they are fulfilled immediately when payment is received. There is currently no way to return a digital item...we include "DIGITAL" in the description of all of our products that are fulfilled this way so you can make the an informed decision at the time of purchase.

Please contact us if you have any questions regarding returns.