Frequently Asked Questions

Citrus Twist is a paper crafting shop that features the Life Crafted products: embellishments, stamps, albums and more, designed to help you document your stories in your way. Our products are lovingly designed and packed. Our talented Creative Team shares the many different ways our products can be used, from Project Life to traveler's notebooks to scrapbooking. We also offer an occasional 12" x 12" scrapbooking kit add-on filled with on-trend market favorites in a ready-to-use kit to celebrate your stories.

We are a small family-owned and run company and our customers are at the heart of our business.

[ all prices on our FAQ page are in USD ]

Will the Life Crafted fit my style of scrapbooking?

Project Life - Yes. Our products are perfectly suited for PL documenting.
Scrapbooking - Yes. Our products are perfectly suited for scrapbooking.
Traveler's Notebook-Style - Yes. Our products are perfect for TN-style documenting.
Mini Album-Style - Yes. Our products are perfect for mini albums.

_____________

What are your shipping prices?

Our website is set up for flat rate shipping.

U.S. $8.95
Canadian $15.95
International $19.95

_____________

Are you ready to purchase?

Simply Create an Account on our website and make your purchases.

_____________

How is shipping calculated?

Our website is set up for flat rate shipping. Shipping will appear in your cart at the time of check-out. (Note: On international and Canadian orders that include albums you can only include up to two albums per order.)

_____________

When will my order ship?
US Domestic Orders: We fulfill most orders within 1 to 3 business days. We fulfill orders Monday through Friday and are closed on Saturday and Sundays. Occasionally during promotions order fulfillment may take additional time.

International Canadian Orders: Any International and Canadian orders will ship during our next BULK international shipping period that generally occurs between the 4th and the 10th of each month. We do this to offer affordable international shipping on our products. Please have your international order placed no later than the 3rd of the month to ship in that month's international bulk shipping.

International shipments may be charged additional taxes, custom's fees or brokerage fees upon delivery. Please check with your local customs office for more information. Theses fees are the customer's responsibility. We do not collect VAT at the time of purchase.

At this time we do not ship to the United Kingdom due to the existing VAT laws.

_____________

I can't find the answer to my question.

If you don't see the answer to your question, reach out to us at hello@citrustwistkits.com and we'll be happy to help!

General

When are sneaks & reveal?

On the last day of each month you can receive our email Newsletter with pictures of the coming month's new products, Add-on Kits and special promotions. Full reveal begins at 8 p.m. PST on the last day of each month.

_____________

Do you have an online community?

Citrus Twist’s online Community is on Facebook as Citrus Twist Kits Fan Page. This is a friendly community filled with shares, early sneaks, announcements and more. Look for inspiration on our blog, Instagram and Facebook group pages.

_____________

Do you accept returns?

No. We do our best to photograph and describe our products and do not accept returns.

_____________

We would love to see your creations using your Citrus Twist products!
Tag us @citrustwistkits on Instagram and use #citrustwistkits.

Shipping

Shipping Costs

We charge flat rate shipping for domestic and international customers. All orders ship via USPS or DHL/USPS.

United States $8.95
Canada $15.95
International $19.95

_____________

If I live in the U.S. can I save money on shipping using economy USPS first class mail?

Yes. Economy shipping is not available on our Life Crafted albums or on orders exceeding 15.9 ounces. Leave a message in comments when you check out if you are just ordering a few light items and would like economy shipping.

_____________

Do Citrus Twist Kits-brand stamps ship free?

Yes. We offer free world-wide shipping on Citrus Twist Kits-brand stamps.

_____________

Album and Shop orders.

All shop orders are final. We do our best to provide photos of our products to help you in your purchase decisions.

_____________

How is shipping calculated?

Our website is set up for flat rate shipping. Stamp-only orders do ship world-wide with free shipping.

_____________

What do I do if my Order arrives damaged?

Citrus Twist packs our product with care. If your order arrives damaged please email us within 7 days of receipt at hello@citrustwistkits.com with “damaged product” in the subject line and provide photos of the damage.

_____________

What do I do if my Order does not arrive after it has shipped?

Please notify us within 45 days of the shipping date if your order does not arrive so we can start a search for your product and replace if necessary.

Payments

What forms of payment do you accept?

We accept Visa, MasterCards, American Express, Discover, Apple Pay and PayPal.