FAQs

Citrus Twist Kits is a monthly paper crafting kit club that features the brand new Life Crafted subscription kit, designed to help you document your stories in your way. Our kits are lovingly designed and packed. Our Life Crafted kit is filled with Citrus Twist exclusives that our Creative Team shares the many different ways it can be used, from Project Life to traveler's notebooks to scrapbooking. We also offer a monthly 12" x 12" scrapbooking kit add-on filled with on-trend market favorites in a ready-to-use kit to celebrate your stories.

We are a family-owned company and our customers are at the heart of our business.

What are the reasons I should subscribe to Citrus Twist Kits Life Crafted kit?

• Your subscription kit is discounted.
• Free monthly Workshop videos for Life Crafted kit subscribers only.
• Free exclusive digital (printable and cut files) every monthly for Life Crafted kit subscribers only, plus free monthly bonus printable journaling cards.
• Free 13th Life Crafted kit (you pay shipping only on free kit).
• Bundled shipping on your extras that you order throughout the month to help you save on shipping.

[ all prices on our FAQ page are in USD ]

Will the Life Crafted kit fit my style of scrapbooking?

• Project Life - Yes. This kit is perfectly suited for PL documenting.
• Scrapbooking - Yes. This kit is perfectly suited for scrapbooking.
• Traveler's Notebook-Style - Yes. This kit is perfect for TN-style documenting.
• Mini Album-Style - Yes. This kit is perfect for mini albums.
• Faith Art - Yes. This kit is perfect for Bible journaling and faith journaling (although the kits do not have a faith theme.

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How does the Citrus Twist Lie Crafted kit subscription work?

When you sign up for Citrus Twist Kits you will receive the Life Crafted kit each month at a discounted price with a 3-month commitment. After 3-months you can cancel your subscription. If you choose to continue getting your kits you do not need to do anything.

• Life Crafted Kit - $28.95 + shipping

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What are your shipping prices?

• U.S. $8.50
• Canadian $9.75
• International $11.25

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Are you ready to subscribe?

Simply login and add the Life Crafted kit subscription to your shopping cart and check out.

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Can I order a single kits and stamps without subscribing?

Yes.

• Life Crafted Kit. One time purchase is $32.95 + shipping.
• This is Life 4x6 Stamp. One time purchase is $16.00 (free shipping). 6-month subscription is $13.00 (free shipping) per month.
• Traveler's Notebook 3x4 Stamp. One time purchase is $8.00 (free shipping). 6-month subscription is $6.85 (free shipping) per month.
• Stamp Add-On. One time purchase is $5.00 (free shipping). 6-month subscription is $4.25 (free shipping) per month.

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How is shipping calculated if I don't purchase a subscription-type kit?

Our website is set up for flat rate shipping. Shipping will appear in your cart at the time of check-out.

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When will I be billed for my kit?

Your card will be charged at the subscription rate + shipping at the time you first subscribe and automatically bill thereafter on the 1st of each month. (Your monthly billing receipt will indicate the month you start your subscription.)

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 When does my kit ship?

Shipping generally starts on the 4th of the month (or first business day following the 4th) and takes just a few days for us to get all of our customer kits packed and shipped. You will also receive a shipping notice with tracking information once your kit ships. We typically complete kit shipping on or before the 9th of each month. We announce the anticipated shipping commencement in our last-day-of-the-month kit reveal newsletter.

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What is your cancellation policy?

If for any reason you need to cancel your subscription please send an email with 'cancellation' in the subject line to hello@citrustwistkits.com. If you cancel by the 15th of the month your subscription will end with the kit of the month you cancel in. If you cancel after the 15th of the month you will receive the following month's kit and then your subscription will end.

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Will my subscription automatically renew?

Yes. You will continue to receive your kits after your subscription term ends. You need to email us to stop your automatic renewal per our cancellation policy above. Email hello@citrustwistkits.com with “cancellation [plus your name]” in the subject line.

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I can't find the answer to my question.

If you don't see the answer to your question, reach out to us at hello@citrustwistkits.com and we'll be happy to help!

When are kit sneaks & reveal?

On the last day of each month you will receive our email Newsletter with pictures of the coming month's kits. Full reveal begins at 10 p.m. PST on the last day of each month.

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When will Citrus Twist ship my subscription?

Kits generally begin shipping on the 4th each month (or first business day thereafter). We generally complete shipping within 4-5 business days.

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Do you offer bundled shipping for your subscribers?

Yes. We offer bundled shipping for our Life Crafted kit subscribers. Place your order on or before the 3rd of the month if you’d like your order to ship bundled with your kit. NOTE: If your order comes in after your Life Crafted kit has shipped we will hold the order to ship bundled with your next outgoing kit.

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Do you have an online community?

Citrus Twist’s online Community is on Facebook as Citrus Twist Kits Fan Page. This is a friendly community filled with shares, early sneaks, announcements and more.

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Why should I subscribe?

As a kit subscriber you receive a discount on your monthly kit. After 12 consecutive months of subscribing your 13th kit is free (you pay just shipping on your free kit). Our Life Crafted kit subscribers enjoy other free files and workshop videos in a special Subscriber Workshop tab on our website. (Your subscription kit already has the discount built in.)

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How do I get my free 13th kit?

To receive your free 13th kit you will need to email us prior to the 1st of the month that your free kit billing occurs in at  hello@citrustwistkits.com with “send my free kit” in the subject line. Once we receive your email we'll set the following month's kit to bill free (shipping will still be charged). Your monthly billing receipt indicates the month of the kit you begin with.

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We would love to see your creations using your Citrus Twist kits!
Tag us @citrustwistkits on Instagram and use #citrustwistkits.

Shipping Costs

We charge flat rate shipping for our kit subscribers. All kits ship via USPS or DHL/USPS.

• United States $8.50
• Canada $9.75
• International $11.25

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If I live in the U.S. can I save money on shipping using economy USPS first class mail?  

Yes. Economy shipping for $4.75 per month on our Life Crafted subscription. If you are interested in this option, please email us at hello@citrustwistkits.com with “economy shipping” in the subject line for your personalized discount shipping code. Economy shipping is not available on our Life Crafted albums or on orders exceeding 15 ounces.

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Do Citrus Twist Kits-brand stamps ship free?

Yes. We offer free world-wide shipping on Citrus Twist Kits-brand stamps.

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Kit and Shop orders.

All shop and subscription orders are final. We do our best to provide photos of our products to help you in your purchase decisions.

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How is shipping calculated on non-Kit Subscription orders if I am not a Kit Subscriber?

Our website is set up for flat rate shipping. Stamps do ship world-wide with free shipping.

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What do I do if my Kit arrives damaged?

Citrus Twist packs our kits with care. If your kit arrives damaged please email us within 7 days of receipt at hello@citrustwistkits.com with “damaged kit” in the subject line.

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What do I do if my Kit does not arrive after it has shipped?

Please notify us within 45 days of the shipping date if your kit does not arrive so we can start a search for your product and replace if necessary.

What forms of payment do you accept?

We accept payment by Visa or MasterCard credit or debit cards. To subscribe via Paypal, please email hello@citrustwistkits.com with “set up my paypal subscription” in the subject line to request your invoice.

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How do I update my billing or shipping information?

If you need to change your billing information you can use the link in your monthly kit receipt to make the update. If you change your shipping address, be sure to email us at hello@citrustwistkits.com with “update shipping information” in the subject line so we can can make sure your kit makes it to the right address.

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Will I be billed automatically each month for my kit?

Your recurring kit or stamp subscription will automatically bill on the 1st each month. Your initial first kit or stamp subscription will bill immediately at the time of purchase.